Privacy Policy
Your privacy matters. This policy explains what data we collect, why we collect it, and how we keep it safe — in plain language.
We collect only what's needed
innine is built on trust. We don't sell your data, we don't track you across the web, and we don't ask for anything beyond what's required to run the platform.
What We Collect
We collect only the minimum data necessary to provide our service:
Basic profile
Name, email address, and profile photo (if signed in via Google).
Location (pincode)
To show listings and requests near your area. Only the pincode — never your full address.
Listings & requests
Photos, titles, descriptions, and price you post on the platform.
We do not collect your contacts, gallery, SMS, or any data beyond what's listed above.
How We Use Your Data
- •To display your listings and requests to other users in your area.
- •To send you relevant notifications about your listings, requests, and account activity.
- •To improve the platform — bug fixes, feature improvements, and overall experience.
- •To prevent fraud and enforce our Terms & Conditions.
Data Sharing
We never sell your personal data. Not to advertisers, not to brokers, not to anyone. Your data stays with us.
We only share data in these specific cases:
- •With other users: When you post a listing or request, your display name and contact info become visible to users who want to reach you.
- •When legally required: If compelled by law, court order, or government authority.
Data Security
We take reasonable measures to protect your data:
- •All data is transmitted over encrypted HTTPS.
- •Authentication is handled by Google Firebase, a trusted industry standard.
- •Payments are processed entirely by Razorpay — we never see or store your card details.
While we do our best, no online service can guarantee 100% security. Please use a strong password and keep your account credentials safe.
Cookies & Local Storage
We use minimal cookies and browser local storage to:
- •Remember your pincode filter so you don't have to set it every time.
- •Store UI preferences like onboarding status.
We do not use third-party advertising cookies or cross-site trackers.
Your Rights
- •Access: You can view all data associated with your account from your profile.
- •Edit: You can update your name, photo, and pincode at any time.
- •Delete: You can delete your account and all associated data at any time from your settings — or by emailing us.
- •Opt-out: You can turn off notifications from your account settings.
Children's Privacy
innine is intended for users 18 years or older. We do not knowingly collect data from anyone under 18. If we learn that a minor has created an account, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated to registered users via email or in-app notice. Continued use of innine after such changes constitutes your acceptance.
Contact Us
For privacy concerns, data deletion requests, or any questions about this policy, reach out to us:
support@innine.comWe usually respond within 24–48 hours.
Read this together with our Terms & Conditions and Refund Policy.
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